Frequent questions

If you can not find the answer you are looking for here, please contact us

What is the delivery price?
  • Spain (Peninsula and Balearic Islands): The price of postage (24 hours) is 4,5€, up to 75€ of order that becomes free. With the company Correos Express.
  • For the Canary Islands the shipping costs are 7€.
  • Europe: 10€ shipping costs
  • America:  25€ shipping costs
What payment methods are accepted?
The payment of the products is made through credit cards (AMEX, Visa, etc). Or through bank transfer. If you choose the option to pay via bank transfer, we will need you to send us a photo of the transfer to start preparing the shipment. If we have not received the transfer or proof of payment in the next 24 hours the order will be considered canceled.
How does the return policy work?
In case of change: The customer assumes the shipping cost (the shipment must be certified and have shipping or tracking number) of the purchase to our store and will send within the package, 4,5€ to send the change. Once received and verified that it is in perfect condition, the new requested shipment will proceed. The change will be made by another pledge of the same amount or by a voucher that has no expiration date. Changes are not accepted after 14 days of receiving the product. * There are no refunds of money, only changes for another garment.

  • Changes or returns in physical store:
    • Commercial establishments are not required by law to accept changes or refunds simply due to the fact that we do not like a product or have changed their opinion about it. Legislative Royal Decree 1/2007, dated November 16, approves this issue, approving the revised text of the General Law for the Defense of Consumers and Users. Legally, merchants are only required to accept returns. in these two specific cases: If the product has some kind of defect. If it is a remote purchase, in which case as consumers we have a period of 14 days to desist from the purchase. In addition, in the case of establishments that accept returns, they are not obliged to return the money, they can accept the return and deliver in return, a check or voucher for the same value of the returned product.
Is the purchase process safe?
This web page has SSL certificate, you can surf with confidence. This means that the website is authentic and is properly protected against possible threats of phishing and malware.  
Will I receive an invoice for my order?
Yes, immediately after having placed your order, you will receive the invoice in the email that you have indicated.
Do you have a physical store?
Yes, in Barcelona, ​​on Street Provença 365. Telephone 935136780.
What happens if my size is not available?
If the size you need is not available at this time, please send us a message or email and we will get it for you.
What sizes do you normally have and how large are they?
Almost all models are from size XS to XL. Most of the time they are large sizes, for example a size M corresponds to an L. In any case we recommend reading the product description where you can find the most detailed information. If you have any questions about the size you can write to info@mariannetienda.com or call +34935136780, whatsap +34635551708.
Do you ship outside of Spain?
Yes, select your country when you are going to finalize the purchase and you will get the assigned rate. In case you can not find the rate, please contact us by sending a message or email to: info@mariannetienda.com
What does it mean that a product can be purchased by RESERVATION?
When you select a size and instead of leaving the “available” word, put a “reservation” that means that this model is in production and we will receive it in 10-14 days, so you will receive it a little later.