Terms and conditions

The present Conditions of Contract, regulate the use of the online store www.mariannetienda.com, of which Marianne, hereinafter Marianne, is legally responsible. These Conditions will be accepted by the parties without reservations, and may be modified at any time and without prior notice, so it will be the User’s responsibility to read them each time they make a purchase, since, the conditions in force at the time of conclusion of the contract , will be the ones that are applicable to you. Applicable regulations This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE) and General Law 03/2014 for the Defense of Consumers and Users (LGDCU). The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user making a purchase through the options of your Internet browser, and must be accepted before proceeding to the payment of the order. User Account and Correction of Errors To be able to make purchases online in this store, you can register by creating a “User Account”, or make a quick purchase without registration (as a guest user). If you make the purchase as a guest, the personal data will not be stored on the web, nor can you check the order history. Personal data will be kept only for the management and delivery of the requested products. If you decide to register, you will receive an email confirming that the process was successful and a reminder of the access data. From the account you can make purchases, check the order history, change the password, modify personal data, change the shipping and billing addresses, make comments, and other procedures or procedures related to your purchases. In addition, at any time, you can access your private account to check personal information and addresses and, if necessary, correct errors that may have existed in the introduction of data or update them. The shipping and billing addresses may also be corrected or updated throughout the purchase process. You can unsubscribe at any time, by sending an email, from the address you wish to unsubscribe, to the address info@mariannetienda.com, which will entail the cancellation of your personal data. In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy. Purchase Process Buying in Marianne is easy and simple, you just have to follow the following steps: 1st.- Select the products you want to acquire from among those offered by Marianne. By clicking on each product, you access its file, which includes a detailed description of the information, main characteristics and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product sheets with photographs, the products may suffer slight variations in color or texture with respect to the photograph that appears on the web, due to different factors, for example, the resolution of your monitor. However, we will do everything possible to make the images as true as possible to reality. 2nd.- Once you have selected the product (s) you wish to buy, you must click on the “Add to cart” button, and the product will be included in your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to the payment. 3º.- After the selection of products, a summary will appear identifying the selected article (s). Finally, to continue with your order, you must press the “End purchase” button. 4º.- As we have indicated in previous sections, at the end of your purchase, you have the option to do so by registering, or make a quick purchase without registration (as a guest user). When you register, you must indicate your contact information and address, and in your next purchases you will not have to enter your data again. 5th.- Finally, you must choose the means of payment for your order from among those offered by Marianne (see next section). 6º.- Once the contracting process is finished, we will send you an email in which the data of the same will be detailed, as well as proof of purchase or invoice. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means: Calling (+34) 622072514 Notifying in the “Contact” section of this web Writing to the email address info@mariannetienda.com Likewise, you can request a paper invoice by contacting us, within 15 days after the purchase, and we will send it to you without any additional cost. Forms of payment Marianne has several payment methods to facilitate your purchase: Bank transfer Credit or debit card Store delivery Here we specify the conditions for each of these payment methods. · Bank transfer Marianne offers you the possibility to make the payment of the order by means of a transfer in our bank account: Bank Sabadell – IBAN: ES21 0081 0053 5200 0276 4884
If you decide on this payment option, once the order is completed, the necessary data will appear on screen make the bank transfer. In addition, we will send you an email with the amount of the order, the concept you must indicate and the account number. It is important that, at the time of making the transfer, indicate as a concept the reference of your order, provided by Marianne in the email, to expedite the billing and sending the order. Transfers can take up to 48 hours to be effective, keep it in mind in the delivery times. Once confirmed, the payment will proceed to billing, packing and shipping the order. If you want to speed up this process you can send us an email with the receipt to info@mariannetienda.com. · Credit or debit card Payment by credit or debit card is made through the BBVA secure payment gateway. Through this payment method, Marianne never collects or manipulates any customer data related to your card number. All the data is processed directly by BBVA, so that Marianne can always offer the highest security, transparency and confidentiality in the transaction. The cards currently supported by the payment gateway are Visa, Mastercard and Maestro, as well as those belonging to the 4B, Red 6000 and Servired networks. If you have any questions, contact us and we will assist you to clarify any concerns. Bizum · Delivery in store Marianne offers you the option to pick up your order in our own facilities, located at Calle Déu i Mata 154 local 3, 08029, Barcelona. Shipping conditions Shipments will be made to: Peninsular Spain Balearic Islands Canary Islands Ceuta and Melilla Any country. The shipment will be made by express courier companies Correos Express. For Peninsula and Balearic Islands the delivery time at your home will be from 24 to 72 hours (business hours) depending on the destination population. The cost will be free for orders over € 70 (in Peninsula and Balearic Islands). In the rest of the cases, the price of the carriage will be: Peninsula: € 5 – 24/48 hours Balearic Islands: € 6 – 48/72 Canary Islands, Ceuta and Melilla: € 8 Europe: € 12 America: € 25 In some cases and depending on the availability of the product (stock break), our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available. The courier company usually delivers during business hours, so if you have a preference for delivery time, you can indicate it in the comment of the order and we will try to comply (to the extent of the route and time possibilities of the transport company ). IMPORTANT: We are not responsible for the breach or delay of obligations that are due to causes beyond our control, as in case of overwhelming force or fortuitous event. Although most deliveries are made within the indicated period, occasionally, delays may occur due to data transcription errors, inclement weather, large order volume dates, etc. In this case, get in touch with us to resolve the problem as soon as possible. In addition, compliance with deadlines also depends on third parties, so we are not responsible for strikes, closures, accidents or other causes of overwhelming force that prevent compliance with them. Prices, taxes, fees and tariffs Prices are expressed in Euros, and are valid except for typographical errors. In the event that there is a manifest error in the price setting that appears on the product card, the price established for that product will prevail in the email. The RRP of the items with shipping address to the Peninsula and the Balearic Islands includes VAT. For its part, the RRP of the items with shipping address to the Canary Islands, Ceuta and Melilla and, in general, any country other than Spain, does not include VAT. The price indicated in each article is the final price of the same for shipments to these CCAA. Marianne will not be responsible for the DUA or the import and tax expenses (ISPI, IGIC), fees or tariffs that are generated at the destination customs, if applicable. Returns At Marianne we wish you satisfaction with your order. Therefore, we provide you with several methods to return an item that may not fit your needs or expectations. Possible cases of return or withdrawal: The product is wrong, has a defect or has been damaged during transport: We pay much attention to all our items and shipments are in perfect condition. Yes, even so, you receive an erroneous or defective item, contact us immediately at info@mariannetienda.com or call us at (+34) 622072514. Before opening the product, verify that the packaging matches the one requested: color, size , finishing, etc. If there is any anomaly, also make an immediate claim, before opening the seal or its packaging. When the product has been damaged during transport it is essential that you inform us within 14 days of receiving the goods and that you note the incident on the delivery note of the carrier. The products must be returned so that they are protected, including them inside a box or protective bag. Marianne makes available to the buyer a transport company for the withdrawal of the goods, completely free of charge. If you wish to return the merchandise with a transport company different from that proposed by Marianne, and the selected transport company offers higher rates, you must assume the difference in transportation cost. Withdrawal: We do not want you to keep anything that you do not like, that’s why you can return an item if it does not fit your expectations. Therefore, according to the provisions of the Consumer Protection Law, you have the Right of Withdrawal, under which you can return the product. The exercise of this right of withdrawal must be made within a maximum period of 14 calendar days from receipt. You must notify us, through the email info@mariannetienda.com, of your decision to desist from the purchase made (you can use the following form of withdrawal form, if you wish). In order to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all parts. In case the products do not arrive in perfect conditions Marianne reserves the right to pay a lower amount in the return, circumstance that will be notified. The refund of the amount of the purchase (without including the amount of the shipment) will be made once the condition of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, in a maximum of 14 natural days from the reliable receipt of the request for withdrawal, as long as it is Marianne who manages the collection of the article. In case you return the item through a transport company of your choice (important that it is certified shipment), the term of 14 days will begin to compute from Marianne has knowledge of the shipment of the merchandise or, failing that, from the reception of it. The return expenses derived from the exercise of the right of withdrawal, will be paid by the buyer. If you have not received the order yet: If you have not yet received the order and want to cancel or modify it, you only have to inform us of the changes you want to make, without this entailing any cost in case your order has not yet been processed. Contact For Returns: * Telephone: (+34) 622072514 * Notification through this website in the section “Contact” * Email: info@mariannetienda.com All returns of products, along with its original protected packaging, should be directed to the following address: Street Déu i Mata 154 local 3, 08029, Barcelona Guarantees All our products are guaranteed nationally, against manufacturing defects for two years from the date of purchase. The warranty does not include damage caused by misuse or habitual wear. In case of defective product, we can proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. We will respond to the lack of conformity that is manifested within two years of delivery. The consumer and user must inform us of the lack of conformity within two months of having knowledge of it. Unless proven otherwise, it will be understood that the products are in accordance with the contract provided they meet all the requirements that are expressed below: a) They conform to the description made and have the qualities of the product that we have presented to the consumer and user in the form of sample or model. b) They are suitable for the uses to which similar products are ordinarily destined. c) Present the usual quality and benefits of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product. Conflict resolution As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer litigation (pursuant to Article 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https: //webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES


MODEL OF WITHDRAWAL FORM If, as consumer and user, you wish to exercise your right of withdrawal, you can do so using this form, that you must fill out and send us. To the attention of Marianne, with address at Calle Déu i Mata 154 local 3 08029, Barcelona, telephone (+34) 622072514 and email address info@mariannetienda.com.

I hereby declare that I give up my sales contract for the following product or product list: (Indicate the list of products in respect of which the right of withdrawal is to be exercised)

Order on: (Indicate date)

Name of the consumer and user : (Indicate)

Address of the consumer and user: (Indicate)

Number of the order: (Indicate)


Signature of the consumer and user (only if the present form is presented on paper) Date: